Refund Policy

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Eligible Returns and Exchanges

• Only products with manufacturing defects are eligible for return, exchange, or refund.

• To qualify, the defect must be reported within 14 days of receipt.

Ineligible Items

• Products damaged due to improper use, mishandling, or accidental breakage are not eligible for refunds, returns, or exchanges.

• This includes damages caused by dropping, improper handling, or using the product beyond its intended purpose.

Process for Claims

1. Contact us at gonzalez3Dprints@gmail.com within the specified timeframe with proof of the defect (e.g., photos).

2. Include your order number and a brief description of the issue.

3. We will review your claim and, if approved, guide you through the return process.

Restocking and Shipping

• Returned products must be in their original condition.

• Shipping costs for returns due to defects may be covered by us; however, returns due to other reasons will be at your expense.

Refunds

• Once the defective product is received and inspected, a refund or replacement will be issued within 5-10 business days of receipt.

Important Reminder

• We do not accept returns or exchanges for products damaged through improper use or misuse. We only accept returns or exchanges for products that have manufacturing defects.